Shipping
Every SmartPokerPro item is printed to order, then shipped from the production facility closest to you. Nothing sits in a warehouse waiting — which is why your order takes a little longer than a stocked item, and why nothing we make goes unsold.
Shipping rates
| Destination | Flat rate | Free shipping |
|---|---|---|
| United States & Canada | $5.95 | Orders over $100 |
| Europe | $6.95 | Orders over $100 |
| Asia | $12.95 | Orders over $100 |
| Australia & New Zealand | $12.95 | Orders over $100 |
One flat rate per order, however many items it contains. Rates are shown again at checkout before you pay — you will never discover a shipping cost after entering your card details.
How long it takes
Your order goes through two stages, and both matter:
- Production: 2 to 5 business days. Your garment is printed and finished after you order it.
- Delivery: 3 to 7 business days for domestic destinations, longer for international.
In practice, expect your parcel 5 to 12 business days after ordering. Busy periods and remote addresses can add a few days.
Where your order ships from
We print regionally rather than shipping everything from one country. A United States order is produced and dispatched inside the United States; a European order inside Europe. Your parcel crosses fewer borders, arrives sooner, and — for most customers — carries no import charges.
Customs and duties
Because production is regional, most orders never cross a customs border. Where they do, any duties or import taxes are set by your country and are payable by you, the recipient. We cannot calculate them in advance or include them in the price shown at checkout.
Tracking
You will receive a confirmation email when you order, and a second email with tracking once your parcel leaves the facility. If the tracking email has not arrived within seven business days, write to us — something has gone wrong and we would rather hear about it early.
Wrong size, damaged item, or a parcel that never came
Our refund policy covers what happens next. Check the size guide on each product page before ordering — printed-to-order garments cannot be resold, so an avoided size mistake is a small kindness to everyone.
Any question about an order: info@smartpokerpro.com.
