Refund policy

SmartPokerPro Refund Policy

How our products are made

Every SmartPokerPro item is printed to order by our production partner, then shipped from the facility closest to you. Nothing sits in a warehouse, and nothing we make goes unsold. That is why our policy differs from a conventional retailer’s — and why it is more generous where it matters.

Damaged, defective or misprinted items

• Write to us within 30 days of delivery with your order number and a clear photo of the item.
• We will send a free replacement or a full refund — whichever you prefer.
• You do not need to send the item back. There is nothing to pack, and no return shipping to pay.
• This covers manufacturing faults, warped or faded prints, ink problems, wrong placement, wrong colours and wrong items.

Wrong size or change of mind

We cannot accept returns or exchanges for a size that does not fit, or for a change of mind. Each garment is made for you after you order it, so it cannot be returned to stock and resold. Please check the size guide on the product page before ordering — it takes a minute, and it saves a garment.

Parcels that never arrive

• If tracking has not moved, or the parcel has not reached you, write to us — we will investigate and reship at our cost.
• If a parcel comes back to us because the delivery address was incomplete or incorrect, we will reship it once you confirm the corrected address. Reshipping is at your cost in that case.

How refunds are paid

• Contact us at info@smartpokerpro.com with your order number.
• Approved refunds are processed within 7 to 10 business days, to the original payment method.
• Claims made more than 30 days after delivery cannot be honoured.

Contact

Any question about an order or a claim: info@smartpokerpro.com. We would rather hear from you early than late.